Comprehensive services for the operation, maintenance and repair of your system
IMS Customer Services and Support ensures guaranteed system availability and optimum life cycle management.
Avoid system downtimes through needs-based maintenance and servicing of all hardware and software components.
Benefit from our worldwide 24/7 service with trained technicians and an experienced remote service team of software and hardware experts.
Hotline
- +49 (0) 2056 / 975 - 200
- Mo to Thu from 7:30 am to 5:00 pm (CET)
- Fr from 7:30 am to 4:00 pm (CET)
Our service hotline is available to you free of charge during business hours. Please have the project and order number at hand for faster processing.
Emergency Service
- +49 (0) 170 45 28 871
In urgent cases, you can contact our emergency service by telephone outside business hours. Additional charges may apply for this service.
On-site commissioning, maintenance and service
- Planning and scheduling of commissioning
- Installation and integration into the production line
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Operator training:
training for operation and maintenance of the system - On-site service by technicians
- Worldwide network of trained service technicians
- Calibration and certification of complex measuring systems
Technical support
by a team of experts
- 24/7 help in case of malfunctions or system failure
- Support with general questions on measurement technology, maintenance intervals, process optimisation, configuration or parametrisation
- Support via remote maintenance over a secure VPN connection
Spare parts and repair
- Assembly of individual spare parts packages with predefined components for maintenance and repair
- High spare parts availability
- Short delivery times
- Spare parts management
Modernisation and Retrofitting
- System digitisation
- General overhaul and retrofitting with modern and energy-efficient hardware components and software
- Compliance with current standards and directives
- Conservation of resources, avoidance of disposal and reinvestment costs
IN USE WORLDWIDE
In use
worldwide
Worldwide Service 24/7
Consulting and training
- Comprehensive training programme at the IMS Academy in Heiligenhaus
- Expert training on various topics and specialist areas, e.g. measurement procedures and training courses specially tailored to customers’ needs
- Customer-specific on-site training courses
- Optimisation of service and maintenance costs
On request, we can put together individual training and service packages – specially tailored to your requirements.
