Comprehensive services for the operation, maintenance and repair of your system
IMS Customer Services and Support ensures guaranteed system availability and optimum life cycle management.
Avoid system downtimes through needs-based maintenance and servicing of all hardware and software components.
Benefit from our worldwide 24/7 service with trained technicians and an experienced remote service team of software and hardware experts.
Hotline
- +49 (0) 2056 / 975 - 200
- Mo to Thu from 7:30 am to 5:00 pm (CET)
- Fr from 7:30 am to 4:00 pm (CET)
Our service hotline is available to you free of charge during business hours. Please have the project and order number at hand for faster processing.
Emergency Service
- +49 (0) 170 45 28 871
In urgent cases, you can contact our emergency service by telephone outside business hours. Additional charges may apply for this service.
On-site commissioning, maintenance and service
- Planning and scheduling of commissioning
- Installation and integration into the production line
-
Operator training:
training for operation and maintenance of the system - On-site service by technicians
- Worldwide network of trained service technicians
- Calibration and certification of complex measuring systems
Technical support
by a team of experts
- 24/7 help in case of malfunctions or system failure
- Support with general questions on measurement technology, maintenance intervals, process optimisation, configuration or parametrisation
- Support via remote maintenance over a secure VPN connection
Spare parts and repair
- Assembly of individual spare parts packages with predefined components for maintenance and repair
- High spare parts availability
- Short delivery times
- Spare parts management
Modernisation and Retrofitting
- System digitisation
- General overhaul and retrofitting with modern and energy-efficient hardware components and software
- Compliance with current standards and directives
- Conservation of resources, avoidance of disposal and reinvestment costs
IN USE WORLDWIDE
In use
worldwide
Worldwide Service 24/7
Egypt
A.T.S. Company
Australia
FEC Australia Pty Ltd.
Brazil
IMS do Brasil
P.R. China
IMS Messsysteme (Shanghai) Co., Ltd.
P.R. China
Hongjian Autome International Ltd.
Germany
IMS Messsysteme GmbH
Finland
Beijer Oy
India
IMS Maco Services Pvt., Ltd.
Indonesia
PT. Indojaya Mitra Sarana
Italy
Mediter S.A.S.
Japan
Nireco Corporation
Republic Korea
IMS Systems Korea Co., Ltd.
Mexico
IMSSYS Mexico S.A. de C.V.
Poland
IMS Systems Poland sp. z o. o.
Romania
RICC EUROPE GmbH
Hungary
RICC EUROPE GmbH
Russia
IMS Service LLC.
Sweden
Olsson & Falck AB
Serbia
UNICOM d.o.o.
Spain
Industrial Equipment and Consumables, S.L.
South Africa
REMAG (Pty) Ltd.
Taiwan
Litefluid Engineering Co., Ltd.
Thailand
EUROSIA Trading Co., Ltd
Turkey
IMS Metalurji Servis Ltd., Şti.
USA
IMS Systems Inc.
Venezuela
IMS Venezuela C.A.
United Arab Emirates
IMS Maco Measuring Systems (FCZ)
United Kingdom
TRC Poole
Vietnam
IMS Systems Vietnam Co., Ltd. Cuong Phat Co., Ltd.
Vietnam
Cuong Phat Co.,Ltd.
Consulting and training
- Comprehensive training programme at the IMS Academy in Heiligenhaus
- Expert training on various topics and specialist areas, e.g. measurement procedures and training courses specially tailored to customers’ needs
- Customer-specific on-site training courses
- Optimisation of service and maintenance costs
On request, we can put together individual training and service packages – specially tailored to your requirements.
