Customer
Services & Support

Comprehensive services for the operation, maintenance and repair of your system

IMS Customer Services and Support ensures guaranteed system availability and optimum life cycle management.

Avoid system downtimes through needs-based maintenance and servicing of all hardware and software components.

Benefit from our worldwide 24/7 service with trained technicians and an experienced remote service team of software and hardware experts.

Hotline

Our service hotline is available to you free of charge during business hours. Please have the project and order number at hand for faster processing.

Emergency Service

In urgent cases, you can contact our emergency service by telephone outside business hours. Additional charges may apply for this service.

Support Request

Your Concerns

Repair Request

Please upload printouts of the error message

Spare Part Request

On-site commissioning, maintenance and service

Technical support
by a team of experts

Spare parts and repair

Modernisation and Retrofitting

IN USE WORLDWIDE

In use
worldwide

IMS Measuring Systems
2000 +
Customers
AT 0 +
Countries
in 0 +

Worldwide Service 24/7

Egypt

Egypt
A.T.S. Company

Australia

Australia
FEC Australia Pty Ltd.

Brazil

Brazil
IMS do Brasil

P.R. China

P.R. China
IMS Messsysteme (Shanghai) Co., Ltd.

P.R. China

P.R. China
Hongjian Autome International Ltd.

Germany

Germany
IMS Messsysteme GmbH

Finland

Finland
Beijer Oy

India

India
IMS Maco Services Pvt., Ltd.

Indonesia

Indonesia
PT. Indojaya Mitra Sarana

Italy

Italy
Mediter S.A.S.

Japan

Japan
Nireco Corporation

Republic Korea

Republic Korea
IMS Systems Korea Co., Ltd.

Mexico

Mexico
IMSSYS Mexico S.A. de C.V.

Poland

Poland
IMS Systems Poland sp. z o. o.

Romania

Romania
RICC EUROPE GmbH

Hungary

Hungary
RICC EUROPE GmbH

Russia

Russia
IMS Service LLC.

Sweden

Sweden
Olsson & Falck AB

Serbia

Serbia
UNICOM d.o.o.

Spain

Spain
Industrial Equipment and Consumables, S.L.

South Africa

South Africa
REMAG (Pty) Ltd.

Taiwan

Taiwan
Litefluid Engineering Co., Ltd.

Thailand

Thailand
EUROSIA Trading Co., Ltd

Turkey

Turkey
IMS Metalurji Servis Ltd., Şti.

USA

USA
IMS Systems Inc.

Venezuela

Venezuela
IMS Venezuela C.A.

United Arab Emirates

United Arab Emirates
IMS Maco Measuring Systems (FCZ)

United Kingdom

United Kingdom
TRC Poole

Vietnam

Vietnam
IMS Systems Vietnam Co., Ltd. Cuong Phat Co., Ltd.

Vietnam

Vietnam
Cuong Phat Co.,Ltd.

Consulting and training

On request, we can put together individual training and service packages – specially tailored to your requirements.

Media library

Externally hosted at yumpu.com
Umfangreiche Dienstleistungen zum
Betrieb, Wartung und Reparatur Ihrer Anlage

Unsere Service Hotline steht Ihnen während der Geschäftszeiten kostenfrei zur Verfügung. 

Halten Sie bitte zur schnelleren Bearbeitung die Projekt- und Auftrags-Nr. bereit.

Hotline
Bereitschaftsdienst

In dringenden Fällen steht Ihnen außerhalb der Geschäftszeiten unser telefonischer Bereitschaftsdienst zur Verfügung. Für diese Leistung können Zusatzkosten entstehen.

Aktuelle Events

Lassen Sie sich von unserem Team vor Ort über das beeindruckende Produktportfolio aus der IMS Welt der Messsysteme informieren und von aktuellen Entwicklungsprojekten inspirieren. Wir freuen uns auf Sie!

EuroBlech

Hannover, Deutschland
22. - 25. Oktober 2024

Aluminium Düsseldorf

Düsseldorf, Deutschland
08. - 10. Oktober 2024

European Continous Casting Conference

Essen, Deutschland
07. - 11. Oktober 2024

ABM Week

São Paulo, Brasilien
03. – 05. September 2024
Karriere

Werden Sie Teil der Community beim Weltmarktführer für Röntgen-, Isotopen- und optische Messsysteme für die Stahl-, Nichteisenmetall- und Aluminiumindustrie.

Wir überzeugen Sie gerne mit unseren hervorragenden Arbeitsbedingungen, einem tollen Team und spannenden Jobs mit großem Entwicklungspotenzial. 

Weltweit für Sie da

20 der 20 international größten Stahl- und Aluminiumhersteller vertrauen im Rahmen ihrer Qualitätssicherung auf die Präzision unserer Messysteme. Vertrauen, das verpflichtet.

Über 30 Tochterunternehmen, Joint-Ventures, Handelspartner und Agenten garantieren die maximale Zufriedenheit unserer Kunden rund um den Globus.

Wie können wir Sie unterstützen?
Sales

Sie haben Interesse an unseren Messsystemen oder suchen einen starken Partner für kundenspezifische Sonderlösungen?

Karriere

Sie wünschen sich eine neue berufliche Herausforderung bei einem ganz besonderen Arbeitgeber, mit besonderem Team? Bewerben Sie sich jetzt.

Service

Unser Service Team unterstützt Sie rund um die Themen Inbetriebnahme, Wartung und Service, Technischer Support, sowie bei Ersatzteil- und Reparaturanfragen.

You need support?

We will be happy to advise you!

Before you leave!

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WHY NOT SUBSCRIBE TO OUR NEWSLETTER?

You will receive all relevant news about our measuring systems and services conveniently by mail. No advertising and no spam. That’s a promise! And you can unsubscribe at any time.

Für den Versand unserer Newsletter nutzen wir rapidmail. Mit Ihrer Anmeldung stimmen Sie zu, dass die eingegebenen Daten an rapidmail übermittelt werden. Beachten Sie bitte auch die AGB und Datenschutzbestimmungen .

Comprehensive services for the
operation, maintenance and repair of your system

Our service hotline is available to you free of charge during business hours. 

Please have the project and order number at hand for faster processing.

Hotline
Emergency Service

In urgent cases, you can contact our emergency service by telephone outside business hours. Additional charges may apply for this service.

Current Events

Visit us and find out from our team first-hand about the impressive product portfolio from the IMS world of measurement and learn about current development projects. We look forward to seeing you!

Expo Acero

San Luis Potosi, Mexico
11th - 13th March 2024

TUBE

Düsseldorf, Germany
15th - 19th April 2024

SEAISI

Da Nang, Vietnam
13th - 16th May 2024

Aluminium China

Shanghai, P.R. China
3rd - 5th July 2024
Career

Join the community at the world market leader for x-ray, isotope and optical measuring systems for the steel, non-ferrous metal and aluminium industries.

Find out more about our outstanding work conditions, our fantastic team and exciting jobs with excellent opportunities for professional growth.

Working for You Worldwide

Twenty of the 20 largest international steel and aluminium manufacturers rely on the precision of our measuring systems for their quality assurance. A trust that comes with responsibilities.

More than 30 subsidiaries, joint ventures, trading partners and agents guarantee maximum customer satisfaction around the globe.

How can we support you?
Sales

You are interested in our measuring systems or are looking for a strong
partner for customised special
solutions?

Career

You are looking for a new professional challenge with a very special employer and a special team? Apply now.

Service

Our service team will support you in all aspects of commissioning, maintenance and service, technical support, as well as with spare parts and repair requests.

Before you leave!

Icon-Newsletter.png

Why not subscribe to our newsletter?

You will receive all relevant news about our measuring systems and services conveniently by email. No advertising and no spam. That’s a promise! And you can unsubscribe at any time.

For the distribution of our newsletters, we use rapidmail. By registering, you consent to the transfer of the provided data to rapidmail. Please also refer to the terms and conditions and privacy policy.