Service Form

Our service team will gladly help you with technical questions concerning your IMS gauge. Use our telephone hotline or send us an Email. To facilitate processing, please have the project and gauge number available (for example 201879/116900).

Service Formular

Company Information
Company*
Salutation*
First name*
Lastname*
E-Mail*
Phone*
Country*
Your Concern
IMS Project Number
IMS System Number*

Where I can find the IMS system number?
Plantname
Fault Location
Error Type
At which product / component the problem occurs?
Please give us a detailed description of the problem. Under which conditions does the problem occur?
What steps have you already taken to fix the problem?
Please send us an annex with (e.g. log file, screenshot, ...) max. 32MB
Accepted file types: jpg, jpeg, gif, png, tm1, pdf, zip, rar, log, txt, doc, docx, xls, xlsx, ppt, pptx, Max. file size: 2 GB.

Support-Hotline

Our support hotline is available free of charge during business hours.

Please keep the project and the gauge number for faster processing .

Tel.: +49 (0) 2056 / 975 – 200
Fax: +49 (0) 2056 / 975 – 288
E-Mail:

Monday to Friday, from 7:30 am to 5:00 pm

Outside of our regular office hours, you can leave us a voice mail.

Service Form

Service Formular

Company Information

Your Concern

Support-Hotline