Service Team, USA
Please have your IMS project and gauge number available when calling.
During Office Hours Available Monday to Friday 8:00 am to 4:00 pm EST.
Phone: +1 724 772 9772
Fax: +1 724 772 9786
Please call our main office number during normal business hours for support. Our front desk personnel
will put you in contact with a member of our service group.
After Hours / Emergency Service
Phone: +1 724 713 6067
Our service technicians are available 24/7/365 to assist with your service needs. If your call reaches
voicemail, please leave a detailed message of the service you require and detailed contact information.
Service Team, Germany
The German service team will be glad to help you with technical questions on your system.
Use the telephone hotline or send an e-mail. To facilitate processing, please have the
project and order number readily at hand.
This support is available to you free of charge during normal office hours.
Phone: +49 2056 975 200
Fax: +49 2056 975 288
Fridays from 10:00 am to 4:00 pm EST. ( 4 pm – 10 pm German time)
Sat/Sun and German Holidays from 2:00 am to 4:00 pm EST. (8 am – 10 pm German time)
Hardware: +49 170 45 288 71
Software: +49 170 45 288 72